Return Policy
UTECO S.A. is committed to ensuring customer satisfaction. Please review our return policy below for information on how to return or exchange products.
Return Eligibility
Products may be returned within 14 calendar days from the date of delivery. Items must be in their original condition, unused, and in their original packaging with all accessories and documentation included. Custom-made or specially ordered products cannot be returned unless they are defective.
Return Process
To initiate a return, please complete the return request form below or contact our customer service team at info@uteco.gr. You will receive a Return Authorization Number (RAN) and detailed instructions for shipping the product back. Products returned without a valid RAN will not be accepted.
Defective Products
If you receive a defective product, please contact us immediately. Defective products may be returned at no cost to the customer. UTECO will either replace the product or issue a full refund, including return shipping costs, at the customer's preference.
Refund Policy
Refunds are processed within 14 business days after the returned product has been received and inspected. Refunds will be issued via the original payment method. Shipping costs for non-defective returns are the responsibility of the customer.
Warranty Claims
Products covered under warranty may be repaired or replaced free of charge within the warranty period. Please refer to your product documentation for warranty terms and conditions, or contact our technical support team for assistance.
Return Request Form
Fill in the form below to submit a return request. Our team will review your request and respond within 2 business days.